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[FAQ] Check the EagleEye IV USB Camera Camera Software version

SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎12-20-2017 10:20 AM
‎12-20-2017 10:20 AM

[FAQ] Check the EagleEye IV USB Camera Camera Software version

Utilizing a Polycom EagleEye IV USB camera with a Polycom Trio requires a certain software level.

 

Sep 14, 2018 Question: Can the Polycom Trio upgrade the software for any attached Camera?

Resolution: From Trio Software 5.7.1 onwards the Trio can update the EagleEye™ IV USB  if this runs at least Software 1.2.0

 

In order to check the currently installed software please navigate to:

 

  • Settings => Status => Diagnostics => Networked Devices => Debug Info => Next
    Trio_MSR_Camera_SoftwareVersion.png

 

This should be at least 1.1.0-X and the latest can usually be found => here <=.

 

UPDATE 06/08/2018: Software 1.2.0 was released.

UPDATE 02/02/2019: Software 1.2.1 was released.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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