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[FAQ] How can I disable the LYNC / Skype lock Policies for Polycom phones?

Polycom Employee & Community Manager

[FAQ] How can I disable the LYNC / Skype lock Policies for Polycom phones?

UC Software 5.5.1 introduced feature parity to the known CX Phone  LYNC / Skype Pin Policy which locks the phone after a certain duration.


The Skype Phone Lock locks the phone and protects the sensitive information on the VVX like calendaring, call logs and contacts similar to the CX Phone range.


In regards of outgoing calls on a locked phone please see below parameter DisableHandsetOnLockedMachine on the server end.


UC Software 5.5.1 or later:




UC Software 5.6.0 or later:






  • Lock code prompt only after new sign-in
  • Can change the code from settings menu
  • Supports Skype for Business device lock policies
  • Supports emergency and authorized call numbers when locked
  • BToEintegration when locking and unlocking PC
  • Mutually exclusive with currently implemented OpenSIP“Phone Lock” feature
  • Can disable feature from VVX with feature.deviceLock.enable="0"


In order to disable this functionality on the phone end please download this => here <=, unzip and import via the Web Interface of the phone.


The above completely depends what is set on the DisableHandsetOnLockedMachine parameter on the Office365 / Skype for Business end.


You may want to check this Microsoft article => here <=


up.deviceLock.createLockTimeout 0 Specify the timeout in minutes after which the Create Lock Code screen disappears and the user is signed out. 0 (default) - No timeout for the Create Lock Code prompt. 0 - 3 minutes - If the user does not provide input to the Create Lock Code within the time you specify, the Create Lock Code screen disappears and the user is signed out of the phone.
up.deviceLock.signOutOnIncorrectAttempts 0 Specify whether to sign out the user from the phone after six unsuccessful attempts to unlock the phone. 0 (default) - After six unsuccessful unlock attempts, the phone displays a message indicating a countdown of 60 seconds after which the user can attempt to unlock the phone. 1 - After six unsuccessful unlock attempts, the user is signed out of the phone, must sign in again, and is prompted to create a new lock code.

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Please be aware:For questions about the type of support to expect please check here

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.