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[FAQ] Pairing a Polycom Visual+ or Polycom GroupSeries with a Polycom Trio

Polycom Employee & Community Manager

[FAQ] Pairing a Polycom Visual+ or Polycom GroupSeries with a Polycom Trio

Pairing a Polycom Visual+ or a Polycom GroupSeries (running at least 6.1.8) with a PolycomTrio  requires the units to be on the same VLAN or ensure the network traffic can be routed (more => here <=)

 

Option 1:

 

In order to manually pair the Visual+ please go ahead and follow these steps:

 

  • Press Settings Key
    Trio_WebInterface_01.PNG

  • Select Advanced
    Trio_WebInterface_02.PNG

  • Enter the Admin Password (default 456)
    Trio_WebInterface_03.PNG
  • Select Networked Devices
    NetworkedDevice_02.PNG

  • Select the relevant Unit matching the MAC address
    NetworkedDevice_02.PNGNetworkedDevice_02_5.PNG

  • Select complete
    NetworkedDevice_03.PNG

 

Option 2:

 

  • Browse to the IP address of the Polycom Trio (ensure the web interface is enabled as shown => here <= )
    Settings => Networked Devices => Networked Devices (Networked Device UID is the MAC Address of the Polycom Visual+ or Polycom GroupSeries)

    NetworkedDevice_4.PNG

Simply provision the feature from the provisioning server:

 

<PHONE_LOCAL
		mr.pair.uid.1="XXXXXXXXXXXX"
	/>

The X value would need to be replaced with the MAC address of the Visual+

 

Wireshark Trace:

 

Unpaired Visual+

 

TrioVisualPlusDiscover_01.PNG

 

Pairing

 

TrioVisualPlusDiscover_02.PNG

 

Paired

 

TrioVisualPlusDiscover_03.PNG

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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