Plantronics + Polycom. Now together as Poly Logo

Factory reset via provisioning server

Highlighted
Occasional Advisor

Factory reset via provisioning server

I have approx 250 phones that I am switching from a 8x8 sip load to Skype for Business,

while I can flip the profile to the Skype load using a provisioning server,

We are finding lingering 8x8 info in the phones that is preventing them from signing into Skype.

Is there a configutation that I can push from the provisioning server that will ensure all previous info is erased or at least the account info?

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Factory reset via provisioning server

Hello @Bob Smith ,

 

welcome back to the Poly Community.

You could try and set a default configuration basically reversing everything that is set at present on the 8x8 configuration.

 

If these units are not a Skype for Business -019 or LYNC SKU -018 please remember that you require the following per phone:

 

5150-49252-001 SW,LIC,LYNC ENTERPRISE IND PHONE
5150-49253-001 SW,LIC,LYNC ENTERPRISE SITE (5 UNITS)
5150-49254-001 SW,LIC,LYNC ENTERPRISE SITE (10 UNITS)
5150-49255-001 SW,LIC,LYNC ENTERPRISE SITE (100 UNITS)
5150-49256-001 SW,LIC,LYNC ENTERPRISE SITE (1000 UNITS)
5150-49257-001 SW,LIC,LYNC ENTERPRISE SITE (10000 UNITS)

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Advisor

Re: Factory reset via provisioning server

These phones will be replaced by Teams supported devices, this is just interim for now.

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Factory reset via provisioning server

Hello @Bob Smith ,

 

If you are using a phone for more than the 30-day test phase a valid license is required.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4