Plantronics + Polycom. Now together as Poly Logo

Failed Registration VVX300

Occasional Visitor

Failed Registration VVX300

Hi

 

VVX300 failed registration with SFB server. I can login wiith the user via software but not with the phone.

 

Phone configured manually (not DHCP).

 

I below attach the log

 

0
001248.629|WADSe|3|00|kEWADReceivedWebTicket:Event(3) not found in Transition Table for state
001248.629|WADSe|2|00|<\SM>(-1)(0x1356ef0):Ctx((551),(3),Ticks(0))
001248.629|WADSe|2|00|<SM>(-1)(0x1356ef0):Ctx((551),(7)kBaseEventStop,Ticks(0))
001248.629|WADSe|2|00|<\SM>(-1)(0x1356ef0):Ctx((551),(-1),Ticks(0))
001248.742|ec |4|00|[EWS WebTicket] Stopped web ticket service
001248.745|ec |4|00|Stopped access token service
001252.660|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001252.710|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001300.660|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001300.710|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001303.611|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001303.611|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001303.612|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001303.613|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.lynclab.com' found no records
001303.613|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.lynclab.com' found no records
001303.614|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.lynclab.com' found no records
001303.614|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.lynclab.com' found no records
001303.614|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.lynclab.com' found no records
001303.614|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.lynclab.com' found no records
001303.615|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001303.615|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001303.615|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001303.884|sip |4|00|MakeTlsConnection: SSL_connect error 1
001303.884|sip |4|00|MakeTlsConnection: connection failed error -1
001303.885|sip |4|00|Registration failed User: alberto.morano, Error Code:480 Temporarily not available
001303.885|cfg |4|00|RT|pps is setting Login Credentials to valid
001303.886|proxy|2|00|CProxyService:: Received Request on Proxy Service
001303.886|proxy|2|00|CProxyService:: Forwarding Request to AuthSvc, TransactionID[646702898]
001303.886|AuthS|2|00|Request(-1)AuthSvc,(103)AuthServiceRCMsgKey,(-1)proxyService,(1001)AuthRsp,(Expiry,TransactionId,Time,Type):(120000,646702898,981,0)IndicationLevel:(200)
001303.887|proxy|3|00|proxyService's Ticked,Reason(Internal),Count/Size(1/1),Stop? (No)
001303.887|proxy|3|00|proxyService's Timer,Running(0),Start(120000)
001303.887|proxy|2|00|Proxy Saved Req: xnid(646702898),id(0x1357f48),expiry(120000)
001303.888|AuthS|2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(103)AuthServiceRCMsgKey:(205)AuthSvcAOServiceRequestKey
Caller Service(-1):IndicationCode(0)
,TransactionID(646702898)
001303.889|AuthS|2|00|Policy Dest:(201)AuthServicePolicyServiceKey:(103)AuthServiceRCMsgKey:(206)AuthSvcAOServiceReplyKey
Caller Service(-1):IndicationCode(200)Got RC via LDAP CA
,TransactionID(646702898)
001303.889|AuthS|2|00|Reqponse(-1)AuthSvc,(103)AuthServiceRCMsgKey,(-1)proxyService,(1001)AuthRsp,(Expiry,TransactionId,Time,Type):(-1,646702898,981,1)IndicationCode:(200)Got RC via LDAP CA
001303.890|proxy|2|00|CProxyService:: Recieved Response, TransactionID[646702898]
001303.890|proxy|2|00|CProxyService:: Returning Response to Requester, TransactionID[646702898]
001303.905|tls |*|00|Custom application CA certificate 6 has been removed from config
001303.909|tls |*|00|Saving new Custom application CA certificate 6
001303.909|tls |*|00|New Certificate Common Name 'lynclab-SRV-DC01-CA' Fingerprint '4D:7C:58:23:27:1A:9E:C1:DC:8E:77:99:9F:48:52:74:F6:A4:0C:04'
001303.909|tls |*|00|Old Certificate Common Name 'lynclab-SRV-DC01-CA' Fingerprint '4D:7C:58:23:27:1A:9E:C1:DC:8E:77:99:9F:48:52:74:F6:A4:0C:04'
001303.919|proxy|2|00|Proxy deleted Req: xnid(646702898),id(0x1357f48)
001304.004|btoe |4|00|PC port status is Down. Can not start BToE manager
001317.682|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001317.730|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001325.682|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001325.730|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001328.631|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001328.631|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001328.632|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001328.632|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.lynclab.com' found no records
001328.633|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.lynclab.com' found no records
001328.633|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.lynclab.com' found no records
001328.633|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.lynclab.com' found no records
001328.633|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.lynclab.com' found no records
001328.634|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.lynclab.com' found no records
001328.634|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001328.634|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001328.635|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001328.893|sip |4|00|MakeTlsConnection: SSL_connect error 1
001328.894|sip |4|00|MakeTlsConnection: connection failed error -1
001328.902|btoe |4|00|PC port status is Down. Can not start BToE manager
001410.682|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001410.730|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001418.682|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001418.730|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001421.631|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001421.631|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001421.632|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001421.632|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.lynclab.com' found no records
001421.633|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.lynclab.com' found no records
001421.633|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.lynclab.com' found no records
001421.633|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.lynclab.com' found no records
001421.633|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.lynclab.com' found no records
001421.634|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.lynclab.com' found no records
001421.634|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001421.635|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001421.635|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001421.894|sip |4|00|MakeTlsConnection: SSL_connect error 1
001421.894|sip |4|00|MakeTlsConnection: connection failed error -1
001421.903|btoe |4|00|PC port status is Down. Can not start BToE manager
001503.880|proxy|3|00|proxyService's Ticked,Reason(Timer),Count/Size(1/1),Stop? (Yes)
001519.682|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001519.730|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001527.682|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001527.730|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
001530.631|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001530.632|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001530.632|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'lynclab.com' found no records
001530.633|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.lynclab.com' found no records
001530.633|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.lynclab.com' found no records
001530.634|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sip.lynclab.com' found no records
001530.634|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sip.lynclab.com' found no records
001530.634|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipexternal.lynclab.com' found no records
001530.634|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.lynclab.com' found no records
001530.635|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001530.635|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001530.635|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'autodiscover.lynclab.com' found no records
001530.895|sip |4|00|MakeTlsConnection: SSL_connect error 1
001530.896|sip |4|00|MakeTlsConnection: connection failed error -1
001530.904|btoe |4|00|PC port status is Down. Can not start BToE manager

 

Thanks in advance :-)

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: Failed Registration VVX300

Hello Amoranolobo,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Looking at your log:

 

001530.895|sip |4|00|MakeTlsConnection: SSL_connect error 1
001530.896|sip |4|00|MakeTlsConnection: connection failed error -1

Above shows that a SSL issue is present.

 

Looking at your log I can in addition see that the phone does not have a valid time so no SSL connection can be established due the lack of being ab to verify a certificate validity.

 

Jul 11, 2014 Question: Why can we not sign into LYNC via Pin & Extension?

Resolution: Please verify that the phone has the => correct time <= and the Option 43 and Option 120 is setup in the DHCP scope as explained =>here <= or => here <=

 

The above explains how to check for the time server


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Polycom Employee & Community Manager

Re: Failed Registration VVX300

Hello Amoranolobo,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Looking at your log:

 

001530.895|sip |4|00|MakeTlsConnection: SSL_connect error 1
001530.896|sip |4|00|MakeTlsConnection: connection failed error -1

Above shows that a SSL issue is present.

 

Looking at your log I can in addition see that the phone does not have a valid time so no SSL connection can be established due the lack of being ab to verify a certificate validity.

 

Jul 11, 2014 Question: Why can we not sign into LYNC via Pin & Extension?

Resolution: Please verify that the phone has the => correct time <= and the Option 43 and Option 120 is setup in the DHCP scope as explained =>here <= or => here <=

 

The above explains how to check for the time server


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 5
Occasional Visitor

Re: Failed Registration VVX300

Thanks for your quick reply.

 

UC Software Version 5.5.0.20556

Updater Version 5.7.0.18267

 

Is it mandatory configure Polycom phone with DHCP or i can use manually configuration?

 

Regards

Message 4 of 5
Polycom Employee & Community Manager

Re: Failed Registration VVX300

Hello Hello Amoranolobo,


The community's Skype FAQ contains this post here:

Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?

Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.


You are therefore using an unsupported build.

 

The DHCP server is not mandatory but a NTP server is required.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 5