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Failed to discover Exchange Server error on Office 365

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Occasional Visitor

Failed to discover Exchange Server error on Office 365

We recently purchased a Polycom Trio 8800 (PN 2201-65290-019). We are using it with Microsoft Office 365. We have completed setup and can successuly log into the device with the Office 365 account and make/receive Skype for Business calls. However, when we click on Calendar we get an error message “Failed to discover Exchange Server”. We need to be able to see the Exchange calendar so that we can connect to meetings we have invited the Polycom Trio to.

 

Can anyone advise?

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Failed to discover Exchange Server error on Office 365

Hello Simeonl,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?

Resolution: Have a look => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Visitor

Re: Failed to discover Exchange Server error on Office 365

Hi, it's been a while, but I think we used to have this issue.

Give this a try:

Go to Settings->Applications->Exchange Applications

 

Click Disable on Autodiscover.

 

Enter the following on Exchange Server URL:

https://outlook.office365.com/EWS/Exchange.asmx

 

Click Enable on Autodiscover.

 

Save and check and see if your calendar works correctly.

Message 3 of 5
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Occasional Advisor

Re: Failed to discover Exchange Server error on Office 365

Hello, I had this problem.

 

I was able to solve it by leaving the "Domain" field blank. 

 

Instead, use the full email address as the username.

 

Auto-Discover works after that. But, in case you need to enter it manually - it autodiscovers 'outlook.office365.com' as the server.

Message 4 of 5
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Occasional Visitor

Re: Failed to discover Exchange Server error on Office 365

Perfect, it worked :)

Message 5 of 5