Favorites contacts update issue with Unified Contact Store

Anonymous · ‎10-26-2015

Hello,

Phone: VVX300 with firmware 5.4.0.10182 connected to a S4B server using BToE 3.2

Since we move to UCS (Unified Contact Store), when I put someone in my favorites in the S4B Client I need to wait 24h before show up on my VVX300. If I reboot my phone, the new favorite shows up.

Before, it was instantly added on my phone.

Is there a way to fix that?

Thanks.

SteffenBaierUK · ‎10-26-2015

Hello AlexVL,

welcome back to the Polycom Community.

We usually subscribe to the Favorites and the LYNC server sends us a Notify with these.

I suggest you open a ticket with your Polycom reseller so we can have a look at this and ensure you provide either the per Device LYNC license or the Purchase order for the LYNC SKU phones so we can verify your support entitlement.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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