• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

I have a Group Series 500 with a EagleEye IV and producer paired to a Trio 8800 and I have a couple questions related to camera tracking. I am using the Skype for Business baseprofile.

 

  1. I know I will have employees which go into the camera menu and select to turn off camera tracking. Is there a way to prevent camera tracking from being turned off?
  2. I am using Resource Manager to manage the Trio. I have setup the polling interval to be every 1 hour.  I have also added a configuration profile that sets video.camera.x.trackingEnabled = 1.  Is this sufficient to re-enable camera tracking if an employee had previously turned it off?  Yes I know this will only get applied on the polling interval.
  3. Is there a way to reset camera tracking back to enabled after each call?

In case its not obvious, my desire is have camera tracking enabled for all calls regardless of what the previous meeting set.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello ,

 

welcome back to the Poly community.

 

To my own personal knowledge there is no way for the RPRM to overwrite a setting made via the UI as this has a higher priority. To my knowledge there is also no way of stopping a user from doing this.

 

The only option would be to hide the Camera Button:

 

Mar 30, 2016 Question:Can I customize the Idle Screen of a Polycom Trio?

Resolution:Please check => here <=

 

I have ran this by our product management team and they logged this as EN-131564 “Add ability to reset camera tracking after the end of a call”

 

Please be aware that this is not a commitment from our end and I cannot produce you with an ETA as every opportunity has to be evaluated.

 

I explain this here:

 

Jan 03, 2013 Question: How can I request a change aka feature request to the current Poly SIP / UC Software?

Resolution: Please check => here <=

 

I can only suggest you work with your reseller or Poly Sales Engineer to track this correctly.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello ,

 

welcome back to the Poly community.

 

To my own personal knowledge there is no way for the RPRM to overwrite a setting made via the UI as this has a higher priority. To my knowledge there is also no way of stopping a user from doing this.

 

The only option would be to hide the Camera Button:

 

Mar 30, 2016 Question:Can I customize the Idle Screen of a Polycom Trio?

Resolution:Please check => here <=

 

I have ran this by our product management team and they logged this as EN-131564 “Add ability to reset camera tracking after the end of a call”

 

Please be aware that this is not a commitment from our end and I cannot produce you with an ETA as every opportunity has to be evaluated.

 

I explain this here:

 

Jan 03, 2013 Question: How can I request a change aka feature request to the current Poly SIP / UC Software?

Resolution: Please check => here <=

 

I can only suggest you work with your reseller or Poly Sales Engineer to track this correctly.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.