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Group Series and Trio: Forwarded Skype Meetings Don't Present Join Option

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Occasional Advisor

Group Series and Trio: Forwarded Skype Meetings Don't Present Join Option

Hello,

 

We are seeing a specific use case that is causing problems for our users.  When a user creates a Skype meeting and does not invite the GS\Trio Room at the time, there is no way to add the room at a later point without the organizer going back and recreating the meeting.  This is a problem because often times a user in another geographical location creates a meeting and invites a user in another site, but is not aware of what conference rooms are where.  So the invited user forwards a meeting to the room.  The room accepts the invite and it shows up on the both the display and the touch screen.  However, when the meeting has been forwarded to the room, there is no option to "join" the meeting.  It brings up an error that the meeting number isn't found, and wants a number to be manually entered.  We have attempted to add the conference ID number via this function, but it tries to dial the number and fails.

 

Is this expected behavior? Is there a way to work around this troublesome issue?

Message 1 of 11
10 REPLIES 10
Polycom Employee & Community Manager

Re: Group Series and Trio: Forwarded Skype Meetings Don't Present Join Option

Hello James,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

 

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Does this happen on both units and are these internal or external invites?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 11
Occasional Advisor

Re: Group Series and Trio: Forwarded Skype Meetings Don't Present Join Option

Hi Staffan,

 

I'm sorry, I meant to include that this is being seen in version  Release - 6.1.1-370109

 

The issue occurs with both internal and external senders.  I did search the forums earlier and found that there could be a TNEF issue when coming from external to internal, but this happens when both users are internal as well.

Message 3 of 11
Polycom Employee & Community Manager

Re: Group Series and Trio: Forwarded Skype Meetings Don't Present Join Option

and the Trio ?




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 11
Occasional Advisor

Re: Group Series and Trio: Forwarded Skype Meetings Don't Present Join Option

5.4.4.7609

Message 5 of 11
Polycom Employee & Community Manager

Re: Group Series and Trio: Forwarded Skype Meetings Don't Present Join Option

Try the latest 5.4.5 and re test



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 11
Occasional Advisor

Re: Group Series and Trio: Forwarded Skype Meetings Don't Present Join Option

Unfortunately on latest firmware, issue persists :(

Message 7 of 11
Polycom Employee & Community Manager

Re: Group Series and Trio: Forwarded Skype Meetings Don't Present Join Option

Hello James,

I will try and reproduce this but in order to support you correctly please open a support ticket as we may need accounts of you etc.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 11
Occasional Advisor

Re: Group Series and Trio: Forwarded Skype Meetings Don't Present Join Option

Staffan,

 

I am pleased to report that we fixed this issue on our own.

 

We found that the TNEF encoding attached to a standard Skype meeting was being lost when it was forwarded.  We were able to adjust our Exchange transport settings to preserve the TNEF encoding, even when the message was forwarded or sent to an external recipient, and at that point the JOIN button began showing up on forwarded meetings.

Message 9 of 11
Polycom Employee & Community Manager

Re: Group Series and Trio: Forwarded Skype Meetings Don't Present Join Option

Hello James,

Any chance you can post the changes you made or what Microsoft articles helped you int this so others can try the same?

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 10 of 11