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Have to log into polycom realpresence trio 8800 every time i switch off device

Occasional Visitor

Have to log into polycom realpresence trio 8800 every time i switch off device

Hi

 

Please advice me if possible.

 

I have a polycom realpresence trio 8800 and we use it for video confrences between two offices, the device used to work flawlessly untill we started having issues when leaving the device on. When we wanted to use it again it would not power on, so i decided to plug out the device everytime we are finished with a confrence, but now i have to sign into the device with the Skype for business details everytime i switch the device back on.

 

This is extremely frustrating as i am not always availble to do it myself and the other employees do not know the credentials or know their way around the device.

 

how can i keep the device signed in everytime i power it off?

 

Thank you

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1 REPLY 1
Polycom Employee & Community Manager

Re: Have to log into polycom realpresence trio 8800 every time i switch off device

Hello @MHP Geomatics,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




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Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
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