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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-17-2015 11:15 AM

HP Recommended

My CX 3000 conference phone makes a clicking sound when people are speaking, both into the phone and when the the person on the other line is speaking.  This is a recent development.

 

This happens with either Skype for Business or GoToMeeting, so I don't believe it's a software problem.

 

Please help!

2 REPLIES 2

‎12-17-2015 12:54 PM

HP Recommended

Hello CXUser,

is this a brand new device or an older device ?

 

Has this item maybe be dropped and can you hear anything inside rattle when you shake it ?


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-18-2015 10:01 AM

HP Recommended

It's a brand new phone purchased in April from an Amazon reseller.  It hasn't moved from the center of our conference table since it arrived and it makes no rattling sounds when I just tried to shake it.

 

This "clicking" noise is inaudible to the person on the other line, but for users on our end, we hear it when we speak into the phone.  Heard of anything like this?

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