Hot Desking language and logoff feature

[LuisMCR]

I'm currently deploying UCCsoftware v5.8 on a German customer, so the phones are configured for German language.

We have configured hotdesking but we faced some unwanted behaviour when a guest signs in:

• The language changes to English
• The sign out option can only be found on 'settings'>'features'>skype for business'

Is it possible to keep the languange in German and the sign out button on the home screen?

[SteffenBaierUK]

Hello @LuisMCR,

welcome back to the Polycom Community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate or share any Polycom ticket reference?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

Your new issue also needs to come into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[LuisMCR]

I can only see one pending post that I forgot to mention the solution.

What are the other ones since I cannot see feedback besides my topic and cannot also mark as complete/solution :(

https://community.polycom.com/t5/Management-Security-and-Rich/Redudant-RPRM-upgrade-from-10-2-to-10-...

https://community.polycom.com/t5/Skype-for-Business/change-timeout-skype-for-business-user-input-log...

[SteffenBaierUK · Accepted solution]

Hello @LuisMCR,

I am using Macro's for these replies so I do not always have to type these out every single time. It does state post(s) indicating either one or more.

I can see you marked this Skype BToE post as solved but did you ever follow this up with Polycom support as advised?

If nobody in this community ever raises a ticket with Polycom support as advised we, Polycom, cannot troubleshoot issues occurring only in customers environments / setups.

Best Regards

Steffen Baier

Polycom Global Services

[BenUC]

Hello,

currently we are experiencing the exact same isse as LuisMCR said.

Unfortunately, I could not find a solution to this, neither on the part of Polycom nor in any other forums.

All Devices are on the UCVersion 5.9.1

[SteffenBaierUK]

Hello @BenUC ,

welcome to the Polycom Community.

As already explained to the previous poster an issue must be reported via our supprt channel and not here in the open and free community.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier