Solved: Re: Hot Desking language and logoff feature

LuisMCR · ‎12-04-2018

I'm currently deploying UCCsoftware v5.8 on a German customer, so the phones are configured for German language.

We have configured hotdesking but we faced some unwanted behaviour when a guest signs in:

The language changes to English
The sign out option can only be found on 'settings'>'features'>skype for business'

Is it possible to keep the languange in German and the sign out button on the home screen?

SteffenBaierUK · ‎12-04-2018

welcome back to the Polycom Community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate or share any Polycom ticket reference?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

Your new issue also needs to come into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

LuisMCR · ‎12-04-2018

I can only see one pending post that I forgot to mention the solution.

What are the other ones since I cannot see feedback besides my topic and cannot also mark as complete/solution :(

https://community.polycom.com/t5/Management-Security-and-Rich/Redudant-RPRM-upgrade-from-10-2-to-10-...

https://community.polycom.com/t5/Skype-for-Business/change-timeout-skype-for-business-user-input-log...

SteffenBaierUK · ‎12-04-2018

Hello @LuisMCR,

I am using Macro's for these replies so I do not always have to type these out every single time. It does state post(s) indicating either one or more.

I can see you marked this Skype BToE post as solved but did you ever follow this up with Polycom support as advised?

If nobody in this community ever raises a ticket with Polycom support as advised we, Polycom, cannot troubleshoot issues occurring only in customers environments / setups.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.