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How to fix echo on calls using headset with VVX 400?

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Occasional Visitor

How to fix echo on calls using headset with VVX 400?

I have 1 VVX 400 for my use at home, and when I use a headset, the person I'm speaking to hears an echo of themselves.

 

I've already turned on "Echo Cancellation" with no luck.

 

It sounds similar to this issue.

 

  • Software Version: 5.9.2.3446
  • Model: VVX 400
  • Call Platform: Skype for Business.
  • No additional infrastructure
  • Backup attached. Domain name removed for privacy
1 REPLY 1
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Polycom Employee & Community Manager

Re: How to fix echo on calls using headset with VVX 400?

Hello @MrAlex ,

 

welcome to the Poly Community.

 

A couple of questions:

 

  • Is this a day one issue or has this recently changed due to a firmware upgrade?
  • Are this external calls only or internal/external?
  • What type of headset with what connection to the phone?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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