I need to set a custom network configuration on our VVX 601 phones. How is this done?
In the deployment Guide I can find the parameter (tcpIpApp.ice.MaxRetries) but not how to set theese.
Can this be done via the Web Interface or does it need to be done via the API?
Hello @Gjorret ,
welcome to the Polycom Community.
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As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
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Mar 08, 2013 Question: Where can I download configuration files from or create these myself?
Resolution: Please check => here <=
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Sorry about that @SteffenBaierUK ,
Here is some more information.
Phone Model VVX 601
Part Number 3111-48600-001 Rev:A
MAC Address 64:16:7F:0A:2D:69
UC Software Version 22.214.171.124k7325
Updater Version 126.96.36.19948
Running on Skype for Business Onprem.
Dont have any additional polycom infrastructure or provisioning services.
Reason for the change to MaxRetries is because the default for VVX phones is set to 5 retries attempting to collect reflexive candidates. During tests it has shown that it takes between 10 to 20 attempts to collect proper candidates before media channel is established. This is regarding to voice recording.