Plantronics + Polycom. Now together as Poly Logo

IP5000 and SSDuo freezing

Highlighted
Frequent Advisor

IP5000 and SSDuo freezing

Seeing a difficult to replicate issue with our SSIP5000 and SSDuo.

 

All devices are running 4.1.1.0731 and operate in a Lync 2013 (latest CU) and Audiocodes enviroment.

 

After sitting for some time the SSDuo freezes, fails to respond to key input, and the web if is unavaliable.

 

Both device models show similar 'memPartAlloc: block too big' in the days prior to the freeze.

 

Following a hard reboot the devices operate normally for a period.

 

This is the tail of the log from an SSDuo:

 

0315163943|cfg |5|03|Prm|cfgParamFileSave: Could not open file phoneCallServer.cfg
0315163943|sys |*|03|0x95798cb0 (tPktProSys): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94d88918
0315163943|sys |*|03|0x95798cb0 (tPktProSys): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94d88918
0315163943|sys |*|03|0x95798cb0 (tPktProSys): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94d88918
0315163943|sys |*|03|0x95798cb0 (tPktProSys): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94d88918
0315163943|sys |*|03|0x95798cb0 (tPktProSys): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94d88918
0315163943|sys |*|03|0x95798cb0 (tPktProSys): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94d88918
0315163944|cfg |5|03|Prm|cfgParamFileSave: Could not open file phoneCallServer.cfg
0315163944|sys |*|03|0x95798cb0 (tPktProSys): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94d88918
0315163944|sys |*|03|0x95798cb0 (tPktProSys): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94d88918
0315163944|sys |*|03|0x95798cb0 (tPktProSys): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94d88918
0315163945|utilm|4|03|utilBufferCompress: Couldn't start compression, error -4
0315163945|sec |4|03|utilCryptoLightBufferEncrypt: Could not compress buffer size 322.
0315163945|cfg |5|03|RT|cfgWriteAnyConfigToFlash: Could not encrypt flash data length 322
0315163945|so |4|03|SoNcasC::saveMwiInfoRequest - Failed writing flash parameters
0315163945|sys |*|03|0x94fbe8a0 (utilGenTask): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94d88918
0315163945|sys |*|03|0x94fbe8a0 (utilGenTask): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94d88918
0315163945|sys |*|03|0x94fbe8a0 (utilGenTask): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94d88918
0315170217|utilm|4|03|utilBufferCompress: Couldn't start compression, error -4
0315170217|sec |4|03|utilCryptoLightBufferEncrypt: Could not compress buffer size 322.
0315170217|cfg |5|03|RT|cfgWriteAnyConfigToFlash: Could not encrypt flash data length 322
0315170217|so |4|03|SoNcasC::saveMwiInfoRequest - Failed writing flash parameters
0315170217|sys |*|03|0x94fbe8a0 (utilGenTask): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94d88918
0315170217|sys |*|03|0x94fbe8a0 (utilGenTask): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94d88918
0315170217|sys |*|03|0x94fbe8a0 (utilGenTask): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94d88918
0315171508|app1 |*|03|Ctx [0] Registered [false]
0315171508|app1 |*|03|checkActiveCallC::check() activeCall() false, returning true
0315171508|app1 |*|03|checkActiveCallC::action(), changeMode()

0315171508|sys |*|03|0x95798cb0 (tPktProSys): memPartAlloc: block too big 21848 bytes (0x10 aligned) in partition 0x94d88918
0315171508|sys |*|03|0x95798cb0 (tPktProSys): memPartAlloc: block too big 21848 bytes (0x10 aligned) in partition 0x94d88918
0315171508|sys |*|03|0x95798cb0 (tPktProSys): memPartAlloc: block too big 21848 bytes (0x10 aligned) in partition 0x94d88918
0315171509|sip |5|03|Timeout500 to '""' state 'SubscribeMessage' type 'CCallNoCall' (0x94f5f504) expire 20 Scheduling
0315171509|sip |5|03|SA Exipred, waiting for TLS-DSK Registration ..
0315171519|sip |5|03|Timeout500 to '""' state 'SubscribeMessage' type 'CCallNoCall' (0x94f5f504) expire 20 Scheduling
0315171519|sip |5|03|SA Exipred, waiting for TLS-DSK Registration ..
0315171529|sip |5|03|Timeout500 to '""' state 'SubscribeMessage' type 'CCallNoCall' (0x94f5f504) expire 20 Scheduling
0315171529|sip |5|03|SA Exipred, waiting for TLS-DSK Registration ..

 

This is the tail of a log from an IP 5000:

 

0325075837|sys |*|03|0x95068870 (tProv): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94ca6690
0325075837|sys |*|03|0x95068870 (tProv): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94ca6690
0325075837|sys |*|03|0x95068870 (tProv): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94ca6690
0325075837|copy |4|03|Error initializing compression. (-4)
0325075837|copy |4|03|Configuration of callbacks failed
0325075837|copy |4|03|Error initializing compression. (-4)
0325075837|copy |4|03|Configuration of callbacks failed
0325075837|sys |*|03|0x95068870 (tProv): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94ca6690
0325075837|sys |*|03|0x95068870 (tProv): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94ca6690
0325075837|sys |*|03|0x95068870 (tProv): memPartAlloc: block too big 65536 bytes (0x10 aligned) in partition 0x94ca6690
0325075837|cfg |*|03|Prov|Setting device parameters from configuration files.
0325075837|cfg |*|03|Prov|Finished updating configuration
0325075838|sip |5|03|Timeout500 to '""' state 'SubscribeMessage' type 'CCallNoCall' (0x94e8b434) expire 20 Scheduling
0325075838|sip |5|03|SA Exipred, waiting for TLS-DSK Registration ..
0325075849|sip |4|03|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.REDACTED.com' found no records.
0325075849|sip |4|03|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.REDACTED.com' found no records.
0325075853|sip |4|03|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.REDACTED.com' found no records.
0325075853|sip |4|03|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.REDACTED.com' found no records.
0325075857|sip |4|03|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.REDACTED.com' found no records.
0325075857|sip |4|03|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.REDACTED.com' found no records.

Message 1 of 2
1 REPLY 1
Highlighted
Frequent Advisor

Re: IP5000 and SSDuo freezing

Opened case with Polycom 

 

1-249227701

Message 2 of 2