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Issues rovisioning CCX 500

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Occasional Visitor

Issues rovisioning CCX 500

I am trying to provision a CCX 500 as a CAP phone using the Polycom ZTP service.   I have successfully created a .cfg and had it provisioned to the phone after doing a factory rest however there is one setting that is not getting updated because it is contained in the default SIP.cfg

This is <powerSaving powerSaving.enable="0" />  which should disable the power saving mode.    When I have a look in the WEB gui for the phone settings it states that the SIP.cfg has the higher priority.   My understanding was that the ZYT cfg should have the higher priority.

 

How can I make the setting in the ZTP cfg file be the default setting?

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Polycom Employee & Community Manager

Re: Issues rovisioning CCX 500

Hello @Ed Low 

 

to my personal knowledge, ZTP is not supported for the CCX phones at present.

 

I am not aware of future plans as ZTP is usually used for openSIP for VVX and Trio.

 

Teams Phone

RPRM

PDMS-E

TEAMS Admin Center

CCX 400

CY2Q2020

CY2Q2020

Supported

CCX 500

Supported in 10.8 version of RPRM

Jan 2020

Supported

CCX 600

Supported in 10.8 version of RPRM

Jan 2020

Supported

Trio 8500/8800

Supported

Supported

Supported in 5.9.2

 

The above table is just a guideline and I suggest you work with a Poly reseller to either look into PDMS-E or the new LENS product.

 

Best Regards

 

Steffen Baier

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