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Join button not available for skype meetings scheduled from outlook

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Occasional Contributor

Join button not available for skype meetings scheduled from outlook

Device: Polycom Trio 8500

UC Software version 5.8.0.15232

 

The join button is not available in Trio 8500 conference phone when a skype meeting is scheduled using outlook. The meeting is displayed but the join button is not displayed.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Join button not available for skype meetings scheduled from outlook

Hello @PhaniGopal ,

 

welcome to the Poly Community.

 

UC SOftware 5.8.0 is no longer the latest supported Version so I suggest you try and upgrade to 5.9.0 instead.

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

 

The above has some logging suggestions for Exchange-related issues


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Contributor

Re: Join button not available for skype meetings scheduled from outlook

Hey steffan,

 

I have updated it to the latest 5.9 version the issue still persists

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Join button not available for skype meetings scheduled from outlook

Hello @PhaniGopal ,

 

Without logs, we have no way of trying to help you.

 

The next step would be a ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4