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Join polycom phone in the Single Label Domain

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Ignas
Occasional Visitor
‎01-29-2019 06:35 AM
‎01-29-2019 06:35 AM

Join polycom phone in the Single Label Domain

Hello,

 

We have domain infrastructure with single label domain (without .com extension). When try sing-in lync account in the phone (vvx411), phone get error because sing-in address is invalid (user@domain). Phone require domain with extension, example user@domain.com

 

Is it possible to specify in the phone configuration files that domain is signle label?

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎01-31-2019 09:09 AM
‎01-31-2019 09:09 AM

Re: Join polycom phone in the Single Label Domain

Hello @Ignas ,

 

welcome to the Polycom Community.

This is not supported and you should be using a DNS Domain.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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