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Line Key Customization - Attach label to non-skype contact

Frequent Advisor

Line Key Customization - Attach label to non-skype contact



On my VVX 411 running 5.7.0 and an expansion module, I would like to be able to assign a label to a non-skype contact rather than just seeing the phone number. 


In my .csv file I have assigned to the phone and my SIPURI:


Line_Index of 20

Line_URI of 555.555.5555

Line_Style of e_Lync


Key 20 just shows the number. 


I thought there were some enhancements to be able to do this, however, I've been unable to find a suitable explanation on how to do this. 


There was a post from Steffan that showed a PIN icon next to a name when using:


<?xml version="1.0" encoding="UTF-8" standalone="yes"?>


Will this help me out? 




Message 1 of 2
Polycom Employee & Community Manager

Re: Line Key Customization - Attach label to non-skype contact

Hello @SR_MCSE,

welcome back to the Polycom Community.

No the flexible Line Key only allows you to place Skype for Business Contacts but unfortunately no Numbers with names.


This would require a Feature Request via the well known channels.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2