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Location issue

Occasional Advisor

Location issue

Hello,

  I'm working on Location Services and I noticed something interesting about the VVX phone.  Daisy-chaining a computer off of them does not provide the proper location information.  The best I can get is subnet level.  Running a lldp query using LDWin shows the phone as the switch its connected to.  Daisy-chaining a computer off a Mitel 6725I the computer shows the proper location information as well as the phone shows the proper location. Running LDWin shows the computer connected to the switch.

 

I was wondering if there was a way or setting to make the VVX pass the LLDP queries directly to the switch instead of intercepting them.

 

 

Message 1 of 12
11 REPLIES 11
Polycom Employee & Community Manager

Re: Location issue

Hello dhill1455,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

Stating the above the mentioned phone is obviously running LYNC Phone edition and is in reality a Windows Embedded CE operating system with a LYNC client on top.

 

The VVX phone does support the location as an example via the inbound policy:

 

0413125034|sipp |0|00|    <provisionGroup name="locationPolicy" >
0413125034|sipp |0|00|    <propertyEntryList >
0413125034|sipp |0|00|    <property name="EnhancedEmergencyServicesEnabled" >false</property>
0413125034|sipp |0|00|    <property name="LocationPolicyTagID" >user-tagid</property>
0413125034|sipp |0|00|    <property name="LocationRefreshInterval" >4</property>
0413125034|sipp |0|00|    </propertyEntryList>

We need some more details and in order to proceed please work with your Polycom reseller as they can open a Support ticket with Polycom for you.

 

If you struggle to identify them please provide me with a MAC address so I can look up who you would have to deal with.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 12
Occasional Advisor

Re: Location issue

UC Software Version 5.4.1.14510  
Updater Version 5.6.1.16334  

 

The phone itself has no problem getting the proper location information from the Lync LIS database.  It the windows 10 that's hooked to the phone that is having the issue.  Plugged directly into the switch gets the right location, plugged into the phone it can only get the subnet information.

 

My reseller is CDWG.

vvx 410 00:04:F2:D5:A5:74 

I also know it effects the vvx 310 as well, I have one that I tested it with, but alas I'm at home and its not presently hooked up.

 

Message 3 of 12
Polycom Employee & Community Manager

Re: Location issue

Hello dhill1455,

The unit was sold via SCANSOURCE COMMUNICATIONS so they are the reseller who can open a Ticket for you so we can look at this and verify if we should support this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 12
Occasional Advisor

Re: Location issue

NEGATIVE I bought the phone from CDWG!!!!


Message 5 of 12
Polycom Employee & Community Manager

Re: Location issue

Hello dhill1455,

there are only a certain amount of official Polycom resellers around the world.

 

Scansource is one of them and they are the only reseller in your Area that can open a Polycom support ticket for you.

 

Whoever you purchased from most likely buys from Scansource in bulk but to my knowledge has no way of opening a ticket directly with Polycom support.

 

Therefore please follow this up as advised so we can look at this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 12
Occasional Advisor

Re: Location issue

Why exactly do I need to have a reseller open a support ticket for one of your products?

Message 7 of 12
Polycom Employee & Community Manager

Re: Location issue

Hello dhill,

as you are an End User you are unable to work with Polycom support directly.

 

This is all explained here:

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

 

You obviously have found an issue with our product and therefore need to bring this to the attention of your Polycom reseller to open a support ticket.

 

This enables us to determine if this is working as designed or a Bug. As a follow up to this we can either look into fixing this or raise a feature request to add missing functionality to our product.

 

We cannot do this via the medium of a community so therefore the above outlined procedure / steps are necessary.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 12
Occasional Advisor

Re: Location issue

SO I need to contact a reseller I've never dealt with before and have no contact information for.  Literally if I'd have known that I would NOT have purchased any polycom equipment what-so-ever.  Microsoft doesn't do this, cisco doesn't do this, HP doesn't do this.

 

So how do I contact SCANSOURCE COMMUNICATIONS?

Message 9 of 12
Polycom Employee & Community Manager

Re: Location issue

Hello dhill1455,

contacting any of the above mentioned organisations without a service contract or paying a fee (to my knowledge) will not provide end users access to their support infrastructure.

 

You can contact the person or organisation that you purchased the unit from but I wanted to avoid disappointment if they refuse you support.

 

Please check the following form => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 10 of 12