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Lync/SfB MOH Volume

Regular Advisor

Lync/SfB MOH Volume

We have had some complaints that the MOH volume is too loud. Are there any settings to adjust the volume?

Message 1 of 3
Polycom Employee & Community Manager

Re: Lync/SfB MOH Volume

Hello James,

The MoH file has a set volume and you would need to manually change the file to lower the dB if this is not suitable.


Are you sure that you are using the currently supplied file coming with a current software version as during the initial Beta we had a report of this (VOIP-98366) and we changed the volume to my knowledge.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Regular Advisor

Re: Lync/SfB MOH Volume



Testing on 5.4.3 using the builtin hold file and the Polycom-hold.wav that comes in the release download.  They both are quit loud.  Not painfully loud but much louder then normail hold music.


I will work on the file.



Message 3 of 3