I'm not sure if I'm in the right place but maybe I can get help here. We have PolycomCX600 and Lync 2010. We try to change the routing method in Lync Response Group from attendant to parallel but its not taking effect. Is there anything that I need to do on the phone to make it work or is this purely Lync 2010 issue?
Thanks ina advance,
Polycom and other manufacturers produce these optimized for Microsoft® Lync® devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.
You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.
Please try here