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Lync routing method change

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Occasional Visitor

Lync routing method change

Hi everyone,

 

I'm not sure if I'm in the right place but maybe I can get help here. We have PolycomCX600 and Lync 2010. We try to change the routing method in Lync Response Group from attendant to parallel but its not taking effect. Is there anything that I need to do on the phone to make it work or is this purely Lync 2010 issue?

 

Thanks ina advance,

Ernst

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2 REPLIES 2
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Polycom Employee & Community Manager

Re: Lync routing method change

Hello Ernst,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Please try here

 

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 2 of 3
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Occasional Visitor

Re: Lync routing method change

Thanks Steffen

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