I would like share an issue with you in an Microsoft Teams environnment.
In Teams Only mode, I meet the following issue : I can not to answer a call comming from a Teams Call Queue using a VVX Phone (test only with VVX 401).
I can reproduce the problem at 100% either the lastest release 5.9 or 5.6 (O365 release).
Note : The is any problem in basic calls scenarios. I mean incoming DDI call or a the outgoing call using dialpad. Moreover I came back in Islands mode or SFB Only mode too, no problem is this scenario too.
Thanks for your help
Solved! Go to Solution.
When users upgrade to Teams, Call Queues will work via the native Teams IP phones. We do not support it today on Skype for Business IP phones.
I have also had the same experience with VVX 411 on the latest 5.9 UC release. Does Polycom or "Poly" plan on keeping the VVX 311/411 devices operational with TEAMS or will our services wither and die as Microsoft force migrates us from Skype for Business to TEAMS?
Did you have to reboot your phones for this to work? We have the VVX 401 with 22.214.171.12473. What verson are you on?
No, we did not need to reboot our phones. We're using VVX 411's on 126.96.36.19973.
More info about the update is here: https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Auto-Attendant-and-Call-Queues-Service-U...