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Microsoft Teams Suppport

SOLVED

Microsoft Teams Suppport

Are there any firmware releases ofr ANY Polycom phones that support MS Teams yet?

If so, is there a list of models and minimum firmware levels.

 

We have many partners deploying Polycom VVX phones who are desperate to move to MS Teams. These customers are currently using Skype for Business on their devices but Teams on their PCs and Laptops etc.

 

Thanks

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: Microsoft Teams Suppport

Hello @Rus Yates-Aylott ,

 

welcome back to the Poly Community.

Trio UC Software 5.9.0 should be released today which adds Teams support for Audio Only calls.

 

The next CCX 500 and CCX 700 phones introduced => here <= will have full Teams support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Visitor

Re: Microsoft Teams Suppport


@SteffenBaierUK wrote:

Hello @Rus Yates-Aylott ,

 

welcome back to the Poly Community.

Trio UC Software 5.9.0 should be released today which adds Teams support for Audio Only calls.

 

The next CCX 500 and CCX 700 phones introduced => here <= will have full Teams support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Hello Steffen,

 

I have updated one of our Trio 8500's 5.9.0 and I am not seeing anything that indicates I can connect to Teams. I also noticed that in the release notes that the phone needs to be in shared mode but it is not clear on how to put the phone into shared mode and checking Google and other Polycom documentation I have not found anything related to a "shared mode".

 

Edit - I found the setting in the web UI to change the base profile to 'Microsoft Teams'.

Message 3 of 6
Occasional Visitor

Re: Microsoft Teams Suppport

I am seeing terrible performance running under the Teams profile on our Trio8500 with the 5.9.0AA firmware. Seeing multisecond delay/lag on multiple different operations. Joining/disconnecting from team meetings, making calls, picking up calls, etc.

 

Is there anything that can be done to improve responsiveness? The lag on the phones make this essentially unusable.

 

When we switch the phone back into S4B proilfe and use it as a 3PIP device, we are seeing it disconnect from Teams meetings roughly every 10 minutes where it seems to lose connection to Microosft and has to relogin and resync everything before we can manually rejoin the call.

 

Message 4 of 6
Occasional Visitor

Re: Microsoft Teams Suppport

Do you know when the CCX series phones will be available? We have been using Yealink phones with Teams and they work great, but would prefer to use Polycom. Unfortunately, we can't wait forever for Polycom's new phones.

Message 5 of 6
Polycom Employee & Community Manager

Re: Microsoft Teams Suppport

Hello @KTL65 ,

We cannot discuss future software Versions or hardware within the Community.

Poly, a US-based company, cannot share any future release dates or new features due to the requirement of non-disclosure agreement / NDA prior to this.

Via the medium of a community forum, we are unable to do this.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 6