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Missed Call VVX600

Occasional Contributor

Missed Call VVX600

We're on VVX 600's using Skype for Business Preview (PSTN).

 

When a user misses a call, Polycom sends Outlook an e-mail notification, but the formatting is odd.  It's in e-mail format, so the users cannot click the number to re-dial the caller:

 

------------------

Missed call from +15555555555@mydomain.com

 

+15555555555@mydomain.com

 

IM:  +15555555555@mydomain.com

Email:  +15555555555@mydomain.com

------------------

 

Is there a way to control this formatting so that the format is:

 

------------------

Missed call from +15555555555

 

+15555555555

 

IM:  +15555555555@mydomain.com

Email:  +15555555555@mydomain.com

------------------

 

Or something similar?

Message 1 of 9
8 REPLIES 8
Regular Advisor

Re: Missed Call VVX600

Jim,

 

The mised call notification is generated by Skype not the Polycom phone.  I would suggest opening a ticket with Microsoft. 

 

You can change what the phone displays using the below to turn off URL dialing. 

Turn off URL dialing  

feature.urlDialing.enabled="0"
Message 2 of 9
Occasional Contributor

Re: Missed Call VVX600

Interesting - below the Missed Call details is a blue-grey bar and then "Polycom".  Does Skype know it was a Polycom phone that missed the call?

Message 3 of 9
Occasional Advisor

Re: Missed Call VVX600

FYI, we also believe we get missed call emails directly from the Polycom VVX phones (vvx 410 with 5.4.0A as well as earlier UC versions).  In fact, under certain circumstances, users receive 2 missed call emails for each missed call.  One of them has a footer the reads "Skype for Business" and the other has a footer that reads "Polycom".  This tends to happen when a user is logged into a VVX phone and does not have BToE activated.

Message 4 of 9
Regular Advisor

Re: Missed Call VVX600

Maybe it is comming from the phone then(that could be problmatic).  Disabling URL dialing should remove the domain part ofthe URI from the CID.

 

Is the caller ID on the screen in the same format?

Message 5 of 9
Highlighted
Polycom Employee & Community Manager

Re: Missed Call VVX600

Hello all,

welcome to the Polycom Community.

The Phone communicates with Exchange in order to syncronise the call logs.

 

Please ensure you report this back to Microsoft as we passed the 3PIP qualification with our Partner.

 

In addition I have also alerted the relevant product managers within Polycom.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 9
Occasional Contributor

Re: Missed Call VVX600

Where do I set that feature on the phone?  Or is it only through the web interface?

Message 7 of 9
Polycom Employee & Community Manager

Re: Missed Call VVX600

Hello Jim,

There is no setting on the phone unless I am miss understanding you.

 

Microsoft certified the VVX Phones using UC Software 5.4.0A and all features where passed.

 

If this feature does not work for you as you would expect it I suggest you provide me with your Phones MAC Address so I can point you to the Polycom reseller who sold the unit and in addition open a Ticket with Microsoft Support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 9
Occasional Advisor

Re: Missed Call VVX600

I was able to recreate this through a lab enviroment. If you log out of the client but are still logged into the phone, the missed call notification will have a Polycom signature on the bottom.

 

But I'm encountering some strange notifications as well. When a boss has multiple delegates, the delegates are receiving a email from the Polycom stating "A call for you was answered by <insert bosses name here>" Now this part I cannot recreated and cannot figure our why these email are being sent to the delegates.

Lync 2013
Skype For Business Client 15.0.4737.1000
BTOE 3.2
VVX 500's running 5.4.0
Message 9 of 9