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Missed Calls showing when call answered from Response Groups

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Occasional Visitor

Missed Calls showing when call answered from Response Groups

Hello,

We are experiencing an issue where calls are showing and counting as "missed calls" when they come in through a response group, and are answered by anyone else in the response group. The preferred functionality is for these calls to not appear as missed if they are answered by anyone in the response group.

 

I found this parameter: call.advancedmissedcalls.reasoncodes

Defined as "A comma separated list of reason code indexes that are interpreted to mean that a call should not be considered as a missed call."

and I hope I just need to add the reason code to this list, but I cannot find a list of reason codes.

 

Can you supply a list of reason codes that work with this parameter?

 

Thank you!

 

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1 REPLY 1
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Polycom Employee & Community Manager

Re: Missed Calls showing when call answered from Response Groups

Hello

Our phones support the RFC Call answered elsewhere so you would need to work with our Partner Microsoft to support this on their end.

If the server does not send this we cannot delete the counter

Replied from a mobile device
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