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Module Logging Level for RTCP Errors on Trio 8800

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Scott1
Advisor
‎04-06-2017 11:14 AM
‎04-06-2017 11:14 AM

Module Logging Level for RTCP Errors on Trio 8800

We have been testing 5.4.5 AA firmware on a Trio 8800 (2201-65890-019) and have been getting more RTCP errors then normal.

 

The errors prior to the update were limited to a few we see rarely and the following repeated twice when connecting a call:

0406110900|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel

0406110900|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel

 

Those errors are now usually followed by 25 or so lines of:

0406110904|so   |5|00|[SoStreamC]: soStreamSendRtcpReport with no active session

0406110904|so   |5|00|[SoStreamC]: processReceivedRtcpPacket with no active session

 

Which module logging level parameter would I set to debug to see what is going on?

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SteffenBaierUK
Polycom Employee & Community Manager SteffenBaierUK Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎04-06-2017 11:54 AM
‎04-06-2017 11:54 AM

Re: Module Logging Level for RTCP Errors on Trio 8800

Hello Scott1,

welcome back to the Polycom Community.

Support Object

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

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Questions posted here do not follow Polycom’s SLA guidelines.
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The above is necessary in order to track issue internally within Polycom.

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Scott1
Advisor
‎04-06-2017 12:47 PM
‎04-06-2017 12:47 PM

Re: Module Logging Level for RTCP Errors on Trio 8800

Heads up to anyone else:  The debug level for Support Object contains way too much action to be useful (to my untrained eyes at least).  Hopefully event 1 or 2 will capture the issue.

 

Thanks for the quick reply Steffen!

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