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Module Logging Level for RTCP Errors on Trio 8800

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Valued Contributor

Module Logging Level for RTCP Errors on Trio 8800

We have been testing 5.4.5 AA firmware on a Trio 8800 (2201-65890-019) and have been getting more RTCP errors then normal.

 

The errors prior to the update were limited to a few we see rarely and the following repeated twice when connecting a call:

0406110900|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTP channel

0406110900|so   |5|00|soStreamNetDisc ERROR - Cannot remove ICE RTCP channel

 

Those errors are now usually followed by 25 or so lines of:

0406110904|so   |5|00|[SoStreamC]: soStreamSendRtcpReport with no active session

0406110904|so   |5|00|[SoStreamC]: processReceivedRtcpPacket with no active session

 

Which module logging level parameter would I set to debug to see what is going on?

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Polycom Employee & Community Manager

Re: Module Logging Level for RTCP Errors on Trio 8800

Hello Scott1,

welcome back to the Polycom Community.

Support Object

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Highlighted
Polycom Employee & Community Manager

Re: Module Logging Level for RTCP Errors on Trio 8800

Hello Scott1,

welcome back to the Polycom Community.

Support Object

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
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Valued Contributor

Re: Module Logging Level for RTCP Errors on Trio 8800

Heads up to anyone else:  The debug level for Support Object contains way too much action to be useful (to my untrained eyes at least).  Hopefully event 1 or 2 will capture the issue.

 

Thanks for the quick reply Steffen!

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