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Music on Hold Limit

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Advisor

Music on Hold Limit

Hi,

 

Can you please confirm if the Music On Hold from the phone is limited to one call? That is, If I have two callers on hold, only the first caller will hear the hold music.

 

Thanks,

Chris

 

Lync 2013

UCS 5.3.1.0436

VVX 500

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Polycom Employee & Community Manager

Re: Music on Hold Limit

Hello Chris

This parameter is not support /cannot be used in LYNC base profile.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Polycom Employee & Community Manager

Re: Music on Hold Limit

Hello Hello ChrisDB1,,

to my knowledge we only play one MoH to the first held caller.

 

I would suggest you work with Microsoft on this issue as an enhancement request as it is rather unusual for an Endpoint having to supply the MoH rather than the PABX.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Advisor

Re: Music on Hold Limit

Hi Steffan,

 

I understand about it being strange having endpoints play music on hold thanks.

 

Just wondering if anyone knows if you can use a Sonus Gateway to provide music on hold internaly using the voIpProt.SIP.musicOnHold.uri option?

 

We are using the Sonus to provide MOH to external callers but internal calls aren't routed through it.

 

Thanks,

Chris

 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Music on Hold Limit

Hello Chris

This parameter is not support /cannot be used in LYNC base profile.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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