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Music on Hold Limit

SOLVED
Advisor

Music on Hold Limit

Hi,

 

Can you please confirm if the Music On Hold from the phone is limited to one call? That is, If I have two callers on hold, only the first caller will hear the hold music.

 

Thanks,

Chris

 

Lync 2013

UCS 5.3.1.0436

VVX 500

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Music on Hold Limit

Hello Hello ChrisDB1,,

to my knowledge we only play one MoH to the first held caller.

 

I would suggest you work with Microsoft on this issue as an enhancement request as it is rather unusual for an Endpoint having to supply the MoH rather than the PABX.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Highlighted
Advisor

Re: Music on Hold Limit

Hi Steffan,

 

I understand about it being strange having endpoints play music on hold thanks.

 

Just wondering if anyone knows if you can use a Sonus Gateway to provide music on hold internaly using the voIpProt.SIP.musicOnHold.uri option?

 

We are using the Sonus to provide MOH to external callers but internal calls aren't routed through it.

 

Thanks,

Chris

 

Message 3 of 4
Polycom Employee & Community Manager

Re: Music on Hold Limit

Hello Chris

This parameter is not support /cannot be used in LYNC base profile.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4