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Not able to Lync Sign in VVX400

Occasional Visitor

Not able to Lync Sign in VVX400

Hi,

 

trying to sign in VVX400 but getting below error UC software Vesion is 5.4.0.10182

 

817121730|btoe |4|00|PC port status is Down. Can not start BToE manager
0817121806|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0817121809|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '' found no records
0817121809|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList '' found no records
0817121809|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '' found no records
0817121809|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.' found no records
0817121809|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.' found no records
0817121809|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.' found no records
0817121810|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0817121810|sip |4|00|MakeTlsConnection: SSL_connect error 1
0817121810|sip |4|00|MakeTlsConnection: connection failed error -1
0817121811|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0817121811|sip |4|00|MakeTlsConnection: SSL_connect error 1
0817121811|sip |4|00|MakeTlsConnection: connection failed error -1
0817121812|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0817121812|sip |4|00|MakeTlsConnection: SSL_connect error 1
0817121812|sip |4|00|MakeTlsConnection: connection failed error -1
0817121812|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0817121812|sip |4|00|MakeTlsConnection: SSL_connect error 1
0817121812|sip |4|00|MakeTlsConnection: connection failed error -1
0817121813|sip |4|00|SSL_get_error Error code=5,rc(0)
0817121813|sip |4|00|TLS Listen Thread Exit
0817121834|cfg |4|00|Web||ParamParser|Parameter identifier is out of range: "14791"(14791)
0817121834|cfg |4|00|Web||ParamParser|Parameter identifier is out of range: "14791"(14791)
0817121838|btoe |4|00|PC port status is Down. Can not start BToE manager
0817121923|cfg |4|00|Prov|[CfgLyncSipSrvDiscover::cbFoundOption] Invalid STS-URI: '://:'
0817121926|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '' found no records
0817121926|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList '' found no records
0817121926|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList '' found no records
0817121926|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.' found no records
0817121926|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.' found no records
0817121926|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipexternal.' found no records
0817121927|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0817121927|sip |4|00|MakeTlsConnection: SSL_connect error 1
0817121927|sip |4|00|MakeTlsConnection: connection failed error -1
0817121928|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0817121928|sip |4|00|MakeTlsConnection: SSL_connect error 1
0817121928|sip |4|00|MakeTlsConnection: connection failed error -1
0817121929|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0817121929|sip |4|00|MakeTlsConnection: SSL_connect error 1
0817121929|sip |4|00|MakeTlsConnection: connection failed error -1
0817121929|sip |4|00|[cert_verify_callback,tcp]:Server certificate verification failed, Untrusted Certificate,error=20
0817121929|sip |4|00|MakeTlsConnection: SSL_connect error 1
0817121929|sip |4|00|MakeTlsConnection: connection failed error -1
0817121930|sip |4|00|SSL_get_error Error code=5,rc(0)
0817121930|sip |4|00|TLS Listen Thread Exit
0817121932|cfg |5|00|Prm|Parameter feature.broadsoftUcOne.enabled requested type 2 but is of type 7
0817121955|btoe |4|00|PC port status is Down. Can not start BToE manager

 

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1 REPLY
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Advisor

Re: Not able to Lync Sign in VVX400

Hi Kumargs,

 

first of all update your phone to the newest firmware release.

It seems so, that you have a DNS problem, please check you settings. Also have a look here, a brilliant FAQ link, I think:

 

http://community.polycom.com/t5/Skype-for-Business/FAQ-Troubleshooting-sign-in-issues/td-p/87637

 

 

Message 2 of 2