cancel
Showing results for 
Search instead for 
Did you mean: 

O365 Skype Contacts not working on Trio 8800

Polycom Employee & Community Manager

Re: O365 Skype Contacts not working on Trio 8800

Hello Luca,

welcome to the Polycom Community.

As already outlined in my reply we are aware and fixed this via VOIP-116530.

 

Please raise a ticket so we can track this but the fix should come next week. In order to receive regular updates etc. a ticket is required.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 11 of 20
Occasional Visitor

Re: O365 Skype Contacts not working on Trio 8800

Thank you Steffen! I just wrote one of the resellers I purchased the Trio from in order to have a support ticket rised.

 

Thanks,

Luca

Message 12 of 20
Occasional Visitor

Re: O365 Skype Contacts not working on Trio 8800

Hi Steffen,

 

Do you know when the fix will be released and will it be in the form of a firmware update?

 

Regards,

 

Mark Mutch

Message 13 of 20
Highlighted
Polycom Employee & Community Manager

Re: O365 Skype Contacts not working on Trio 8800

Hello Mark,

welcome to the Polycom Community.


If your issue is being caused by the known issue mentioned above then the fix should be in the next 5.5.2 release which is currently planned for the 18.09.2017

 

The above date is subject to change and of course we do not know if your issue is the same unless you escalate this so we can verify this based on your own accounts etc.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 14 of 20
Occasional Visitor

Re: O365 Skype Contacts not working on Trio 8800

Any news yet on the release date of 5.5.2 ?

Message 15 of 20
Polycom Employee & Community Manager

Re: O365 Skype Contacts not working on Trio 8800

Hello HansM,

welcome to the Polycom Community.

The UC Software 5.5.2 release was posted but we have had to pull it again due an issue found.

 

I will update within the community once it is posted.


Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 16 of 20
Occasional Visitor

Re: O365 Skype Contacts not working on Trio 8800

Hello Steffen,

 

Do you have any expected date for the release of the new firmware?

 

Thanks in advanced.

 

Regards.

Message 17 of 20
Polycom Employee & Community Manager

Re: O365 Skype Contacts not working on Trio 8800

Hello jlsg,

welcome to the Polycom Community.

 

We actually had planned to release this last Monday but had to pull this due a discovered last minute bug.

 

The next tentative release is this Monday but again this is subject to change.

 

The Polycom community is not a replacement for our standard support organisation so any issue needs to be reported the correct channels.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 18 of 20
Occasional Visitor

Re: O365 Skype Contacts not working on Trio 8800

Hello Steffen,

 

I am writing this post only to let you know that the issue related with contact search on Polycom is fixed with the last release.

 

Thanks!

 

Regards.

Message 19 of 20
Polycom Employee & Community Manager

Re: O365 Skype Contacts not working on Trio 8800

Hello jlsg,

just to close this the version mentioned is UC Software 5.5.2.11338 and was released last night.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 20 of 20