I got some videoconference issues (Office 365) and hope you could point me to the right direction. Perhaps there is a known problem or a configuration issue?
The good news:
The bad news, a.k.a. problems:
Doing the same tests with a PC on both ends, does not show video/conference issues at all. Everything works just as expected. No freezes, no video loss, all ok.
I would appreciate to get some pointers on how to troubleshoot this. Or perhaps, there is a known issue with hopefully a workaround or a fix?
I plan to demo the environment next Wednesday, but with the video issues I have right now, I would cancel that demo and probably loose the deal.
Any help is appreciated.
Behavior when joining a (Teams) videoconference planned with O365:
Hello @DanHu ,
Welcome to the Poly Community.
As you mention Teams, the Poly Trio in combination with a Visual+ or VisualPro does not work natively with Teams.
Microsoft has the 3PIP gateway which does not officially support video.
Poly offers a free RealConnect for Teams service until June 2020. I suggest you work with a Poly reseller in your Region.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.