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Organizing Favorites on VVX Phones


Organizing Favorites on VVX Phones

Is it possible to organize favorites on a VVX phone?  


I'm just right clicking names on my SFB client and selecting Add to Favorites.  It appears that the favorites are arranged in alphabetical order.  Is there a way to move my buddy Zach to the first spot rather than the last tile on my phone?




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Polycom Employee & Community Manager

Re: Organizing Favorites on VVX Phones

Hello medlhuber,

welcome back to the Polycom Community.

Please ensure you always post the currently used software version as requested in the Read First.


A couple of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution".


If they are in this state nobody finding them via a community search will know if an answer or advice was useful and has helped you.


Could you therefore kindly go over them and mark or answer as appropriate ?


If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 



For your new question the community's Skype for Business FAQ contains this post here: 


Jan 04, 2016 Question: Can I change / re-assign the appearance of  a Line and / or Presence Keys?

Resolution: Please check => here <=


We are receiving the Favorites from Skype for Business in alphabetical order and you are not able to sort these. Applying the above gives you control of what you want to see on your phone and in what order.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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