• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎02-21-2016 02:08 PM

HP Recommended

I just installed Win 10 and I cannot find drivers for this. Any fixes????

thanks

7 REPLIES 7

‎02-21-2016 11:25 PM

HP Recommended

Hello sales@pbdink.com,

welcome to the Polycom Community.

 

There is no such Polycom device as a CX100S. There is a CX100 and the drivers would come with the LYNC / Skype Client

There is a C100S or a C100 and the community's VoIP FAQ contains this post here:

Jan 19, 2016 Question:Is the C100 or C100S support on Windows 8, Windows 8.1 or Windows 10?

Resolution: Support for theses devices ends with Windows 7


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-22-2016 10:02 AM

HP Recommended

Sorry it is C100s and it stopped working once I installed Win 10. Now you stated you don't support what I BOUGHT AND PAID FOR from your company, but is their a work around or any drivers to make that which I PAID FOR work?

Was this reply helpful? Yes No

‎02-22-2016 10:14 AM

HP Recommended

Hello sales@pbdink.com,

You purchased from a reseller a device neither advertised or supported for the operating system you are using.

 

The support page does clearly list what driver versions are available and supported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-22-2016 10:20 AM

HP Recommended

sir it has NOT helped me and we seem to be going around in circles, maybe due to language?

 

1- I bought the product a few years ago when their was not any Windows 10

2- Is their or IS THEIR NOT a way of using it with Windows 10 now or in future.

A simple yes or no will suffice.

Was this reply helpful? Yes No

‎02-22-2016 10:35 AM

HP Recommended

Hello sales@pbdink.com,

I already replied to that extend in my first reply.

 

The C100S does not support or has any drivers beyond windows 7.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-22-2016 11:35 AM

HP Recommended

like I said, language. your first reply did not address drivers and this one does not address future plans for support/drivers. 

would you please do so in order that I can be sure when I toss it in trash. 🙂

Was this reply helpful? Yes No

‎02-22-2016 11:39 AM

HP Recommended
@SteffenBaierUK wrote:

Hello sales@pbdink.com,

welcome to the Polycom Community.

 

There is no such Polycom device as a CX100S. There is a CX100 and the drivers would come with the LYNC / Skype Client

There is a C100S or a C100 and the community's VoIP FAQ contains this post here:

Jan 19, 2016 Question:Is the C100 or C100S support on Windows 8, Windows 8.1 or Windows 10?

Resolution: Support for theses devices ends with Windows 7


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

I will close this topic as I have replied that there is no driver support to anything after Windows 7.

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.