Did this ever come to fruition? I would also like to remove the line icons, or at least change what happens when pressing them.
Hello @Jackc ,
welcome to the Polycom Community.
I am unaware of the outcome or if this was ever followed up or if the opportunity was big enough to justify the change but since UC Software 5.8.0 we can add Icons for the Lines.
Simply add your own icon symbolizing to the user not to use the specific line may be a workaround for your organisation.
Mar 30, 2016 Question:Can I customize the Idle Screen of a Polycom Trio?
Resolution:Please check => here <=
I would highly agree. I've spent hours now, before finding this thread, as to how to hide the Line 1 Skype icon from being present on the screen. Line 2, Avaya, is the PSTN dial out. There HAS to be a config setting to hide Line 1, 2 or 3 from the screen. Feature Request Please.
like stated I am not aware of any organisation raising this or at least raised this with enough interest attached to an opportunity so we would include such feature in a new software.
Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?
Resolution: Please check => here <=
The above FAQ explains how this works.
Same is applicable for your reply