PSTN default via line 2 OR hide home screen icons on Trio 8800

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Visitor

PSTN default via line 2 OR hide home screen icons on Trio 8800

On my 8800 running 5.5.4.2255 I have 2 lines 

Line 1 = SfB (not enabled for PSTN calls)

Line 2 = VOIP provider

Unfortunately some people are getting confused when trying to make an outbound PSTN call as if they press "dial a number" icon, or the bottom left icon for line 1 they get a dial pad, but it's trying to use Line 1 hence it will fail for PSTN.

So my question is either

1. Is there a way to get PSTN  calls to default to line 1?  or

2. is there a way to disable

i.  the "dial a number" icon and

ii. the line 1 icon in the bottom left (or if not, can it default to start on the contacts page rather than the dial pad to be less confusing)

Message 1 of 9
8 REPLIES
Visitor

Re: PSTN default via line 2 OR hide home screen icons on Trio 8800

and the "present" icon  seems pretty useless - any way to disable that from home screen too?

Message 2 of 9
Polycom Employee & Community Manager

Re: PSTN default via line 2 OR hide home screen icons on Trio 8800

Hello @spaceandtime,

welcome to the Polycom Community.

 

Your first request can be partly archived by using a different digitmap that ensures you are only able to dial out on line 2 but we cannot stop people from pressing Line 1 and trying to dial.

 

The above would be a feature request.


The community's VoIP FAQ contains this post here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

 

Your second question can be archived via a configuration file.

 

Mar 30, 2016 Question:Can I customize the Idle Screen of a Polycom Trio?

Resolution:Please check => here <=

 

There is a parameter in the admin guide that disables the Present Button so please follow the above example.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 3 of 9
Visitor

Re: PSTN default via line 2 OR hide home screen icons on Trio 8800

Thanks, I found homeScreen.present.enable and set it to 0 which removed present

I also tried homeScreen.newCall.enable=0 hoping it would remove the dial a number button but it did not.  Is there a parameter for removing "dial a number"?

And is there a way of ordering the bottom row of icons, i.e. the bottom left button for line 1, could I move that to the end of the row?

Message 4 of 9
Polycom Employee & Community Manager

Re: PSTN default via line 2 OR hide home screen icons on Trio 8800

Hello @spaceandtime,

The homeScreen.newCall.enable parameter is for the VVX only and has been placed into the 5.5.4 Trio Admin Guide as an error.

 

The parameter you are after is homeScreen.placeACall.enable.

 

TrioPlaceACall.png


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 9
Visitor

Re: PSTN default via line 2 OR hide home screen icons on Trio 8800

I see new firmware has now been released but couldn't see reference to setting line 2 as default for SIP - has this been included?

Message 6 of 9
Polycom Employee & Community Manager

Re: PSTN default via line 2 OR hide home screen icons on Trio 8800

Hello @spaceandtime,

welcome back to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 25, 2016 Question:How many Lines can I register using Polycom phones with Lync Server / Skype for Business server ?

Resolution: UC Software 5.8.0 for VVX phones and UC Software 5.5.2 for Polycom Trio added the Hybrid registration feature. Details are in the Admin Guide or => here <= up to 3 different lines. The first one must be Skype for Business / Office 365


I am not aware that there was a specific feature request to add the feature to prioritize or block certain lines but the above example should get you going.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 7 of 9
Visitor

Re: PSTN default via line 2 OR hide home screen icons on Trio 8800

Yes I'm up and running as of a couple of months ago using the above workaround thanks, I was just under the impression it was being permanently resolved in a future release.

 

And BTW for the first time I've had trouble rolling out the new firmware on the first machine - now auto rolling back, despite the settings here https://community.polycom.com/t5/Skype-for-Business/VVX-300-Skype-for-Business-Online-firmware-autom... being set that have prevented this in the past

Message 8 of 9
Polycom Employee & Community Manager

Re: PSTN default via line 2 OR hide home screen icons on Trio 8800

Hello @spaceandtime,

 

like stated I am not aware of any organisation raising this or at least raised this with enough interest attached to an opportunity so we would include such feature in a new software.

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

 

The above FAQ explains how this works.

 

Best Regards

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 9 of 9