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Pairing Trio visual+ with polycom phone 8800

Nas
Occasional Visitor

Pairing Trio visual+ with polycom phone 8800

Hi

 

I cannot pair these two devices, both are on the same network and picking up ip addresses. However the visual box just flashes red and when i go into settings on the phone like it says in the instructions. When i go into advanced i only see the options change password, update config and system information. I do not see network devices, so how do I pair this?

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: Pairing Trio visual+ with polycom phone 8800

Hello @Nas,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone

 

  • Provide the Phone Model

 

  • Provide the Call Platform (aka openSIP, Skype for Business, Lync)

 

  • If applicable provide a backup of the phone in question

 

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable

 

  • If possible provide the MAC Address or Serial of the device

 

  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

 

 

Whilst providing the answers to the above may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used in the field.

 


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Aug 29, 2018 Question: Can I connect / pair my Polycom Trio to a Polycom RealPresence GroupSeries?

Resolution: UC Software 5.7.1 Rev AB or later for Polycom Trio added support to connect to a GroupSeries running 6.1.8 or later. This also allows to use additional supported cameras via the GroupSeries. More details can be found => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Nas
Occasional Visitor

Re: Pairing Trio visual+ with polycom phone 8800

 

  • Provide the Phone Model -polycom trio 8800

 

  • Provide the Call Platform -skype for business

 

  • Day 1 issue

 

Any ideas? 

Message 3 of 4
Polycom Employee & Community Manager

Re: Pairing Trio visual+ with polycom phone 8800

Hello @Nas,

 

I have moved your post to the right section.

 

UC Software 5.8.1 is not a currently valid Version for the Polycom Trio so please double check this.

 

In addition you did not post a log either as requested so there is not much we can do from here.

 

The linked FAQ article describes how to verify this using Wireshark for which instructions can be found in the Community as well.

 

If this all fails please open a ticket.

 
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4