I found Part Number Mismatch on Polycom Trio 8800 Physical sticker which ends with 019(skype for business pre-installed license) and in the phone menu, it shows that part number ends with 001.
what does it mean? do I have Skype for Business license or not?
Hello @Davit Ubilava
the 3111-65290-001 is the "Software" part number the phone has. The ending with -019 is the physical number when you order the phone in Skype for Business mode.
I can see your reseller RM-TEKHNO LLC sold this 7200-85310-019 aka Collaboration Kit unit to Ukraine. I am not sure if the same is applicable but for Russia, we are only allowed to sell 7200-85310-114 as this is the unit without media encryption.
when the meeting time comes there is no Join button on the meeting notification as it is in the picture.
how can I solve this problem?
Hello @Davit Ubilava ,
For support questions, which you cannot find an answer via the community search, you will need to open a ticket.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.