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Password Protect Basic Settings - TRIO 8800

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Regular Advisor

Password Protect Basic Settings - TRIO 8800

Is there a way to password protect or hide the basic settings on a TRIO 8800?

 

Primarily looking to restrict user access to call rate.  We provision the call rate but users could change it, which they have.

 

UC Software Version 5.5.3.3517

 

Thanks

Sean

 

Message 1 of 8
7 REPLIES 7
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Esteemed Contributor

Re: Password Protect Basic Settings - TRIO 8800

Hi @

 

I don´t think you can PW protect that menu, but maybe hiding this setting is an option for you?

 

https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Customization-of-the-Home-Screen-on-a-Polycom-R...

 

 

Message 2 of 8
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Polycom Employee & Community Manager

Re: Password Protect Basic Settings - TRIO 8800

Hello @Sean.Stanley66,

welcome back to the Polycom Community.

 

The community's VoIP FAQ contains this post here:

Aug 13, 2015 Question:Can access to the Phones Basic settings menu be restricted?

Resolution: UC Software 5.4.0 added the new up.basicSettingsPasswordEnabled="1"Parameter to prompt for a Password.


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 8
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Regular Advisor

Re: Password Protect Basic Settings - TRIO 8800

Thanks, Steffen.

 

Can anyone verify this works on a TRIO 8800? (5.5.3.3517)

I pushed this setting to my lab TRIO but there is an error showing in the Settings - Status - Platform - Configuration.

 

I didnt see any dependencies when looking at this command via the admin guide.  I havent had a chance to dig deep just yet.

 

Thanks

Sean

Message 4 of 8
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Polycom Employee & Community Manager

Re: Password Protect Basic Settings - TRIO 8800

Hello @Sean.Stanley66,

I literally just imported the unzipped CFG file I attached and get prompted for a Password when trying to access the Basic Menu on a Trio running the current 5.7.1.4133 Rev AB release.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 8
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Regular Advisor

Re: Password Protect Basic Settings - TRIO 8800

Hi Steffen,

 

Thanks for testing.  Did you upload an actual CFG file attachment that I missed?

I dont see one, sorry.

 

Thanks

Sean

Message 6 of 8
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Polycom Employee & Community Manager

Re: Password Protect Basic Settings - TRIO 8800

attached

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Regular Advisor

Re: Password Protect Basic Settings - TRIO 8800

Thanks, Steffen.  The CFG file has the exact same command I'm pushing.

 

Let me reset my TRIO and start with defaults, then load your config.

 

I will mark your reply as the solution if this works.

 

Thanks

Sean

 

 

Message 8 of 8