I recently purchased the newly released Poly CCX 500 and began testing it to work in our company's environment, which is trying to move to a complete Microsoft Teams infrastructure.
During the testing, I noticed that there isn't On-Hold Music when calls are placed on hold, nor when trying to transfer the call, which temporarily places the call on hold.
However, when a call is parked, the caller receives On-Hold Music, so that still works.
When digging through the phone's settings, as well as looking at the web interface, there is no option to configure the On-Hold Music.
I understand if you change the mode from Microsoft Teams to Skype for Business you have the ability to change On-Hold Music but unfortunately while in Skype for Business mode credentials are not accepted regardless of whose I use, but that is a different problem entirely.
Hello @SPetersen ,
Welcome to the Poly Community.
The CCX500 running in Teams mode uses the Microsoft Android Teams app. This app is supplied by our partner Microsoft and any issues found with the app on its functionality need to be reported to our Partner Microsoft.
July 31. 2019 Question: How can I report Issues with Teams running on a Poly phone in Native mode?
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