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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

my customer wants to use feature key for forwarding specific extension, can I customize feature key for forwarding specific extension which they want. it means they press this forward feature key and will forward their call to the extension immediately, they no need to press forward> select line> select always> enter contact> press enable

 

polycom phone information showed below:

Polycom phone model: VVX411

UC Software Version: 5.5.1.11526

Updater Version: 5.7.1.13261

1 REPLY 1
HP Recommended

Hello @gn02350578,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

The above has some example scenarios.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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