Plantronics + Polycom. Now together as Poly Logo

[Polycom 411] customization of feature key for forwarding specific extension

Highlighted
Occasional Visitor

[Polycom 411] customization of feature key for forwarding specific extension

Hello,

 

my customer wants to use feature key for forwarding specific extension, can I customize feature key for forwarding specific extension which they want. it means they press this forward feature key and will forward their call to the extension immediately, they no need to press forward> select line> select always> enter contact> press enable

 

polycom phone information showed below:

Polycom phone model: VVX411

UC Software Version: 5.5.1.11526

Updater Version: 5.7.1.13261

1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: [Polycom 411] customization of feature key for forwarding specific extension

Hello @gn02350578,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

The above has some example scenarios.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2