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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-08-2019 04:00 AM

HP Recommended

Good afternoon My polycom CX5500 keep flickering on touch screen while green light flashing while trying to recover it to its default seetings Kindly assisit.

 

I had upgraded it to 1.3.3

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‎04-20-2023 08:33 PM

HP Recommended

image

 

My equipment with serial number 82151643E59DDA has the same problem, the screen has stopped working several years ago, I already applied all possible upgrades and downgrades without getting my equipment get work correctly again.

I´m the end user, and I can´t find Polycom support center in Mexico City, my reseller disapear several years ago.

Attached you can find the firmware information.

 

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‎04-21-2023 05:22 AM

HP Recommended

Hello @JorgeTorres ,

 

Welcome to the Poly Community.

The Unit was sold back in 2015 and the warranty ended in 2016. There is nothing an end User can do and only an RMA via Poly can get the unit in a working state if we still do this. Please visit our support page to check about RMA's

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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