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Polycom SoundPoint 331 Registration Failed Error Code:480 Temporarily not available

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Polycom SoundPoint 331 Registration Failed Error Code:480 Temporarily not available

Hi, 

 

We have recently deployed a Skype for Business 2015 Server in our site, we have managed to register our phones sucessfully on the server, however we are having a problem with the 331 model, because after some time the line will become unregistered and the phone won't try to register it again.

 

Here is the log output from the phone:

 

000000.350|log  |*|00|Log render level set to 3
000000.350|log  |*|00|All logs set to level 3
000006.910|log  |*|03|---------- Initial log entry ----------
000006.910|so   |*|03|Platform: Model=SoundPoint IP 331, Assembly=2345-12365-001 Rev=B Region=
000006.912|so   |*|03|Platform: Interface    eth0 MAC=0004f25b96f6
000006.912|so   |*|03|Platform: BootBlock=3.0.2.0024 (12365-001) 30-Nov-10 14:56
000006.912|so   |*|03|Platform: Updater=5.0.11.0282 08-Jun-16 19:39
000006.912|so   |*|03|Application, main: Label=SIP, Version=Mink 4.0.11.0583 21-Jun-16 17:15
000006.912|so   |*|03|Application, main: P/N=3150-11530-409
000006.912|rdisk|*|03|RAM disk created, size: 4,194,304 bytes
000006.912|ocsp |*|03|O.C.S.P. Enabled = 0
000006.914|tls  |*|03|Initial log entry. Current logging level 4
000006.968|pmt  |*|03|Initial log entry. Current logging level 4
000006.970|wdog |*|03|Initial log entry. Current logging level 4
000006.970|ethf |*|03|Initial log entry. Current logging level 4
000006.970|hw   |*|03|Initial log entry. Current logging level 4
000006.970|ares |*|03|Initial log entry. Current logging level 4
000006.970|dns  |*|03|Initial log entry. Current logging level 4
000006.970|cfg  |*|03|Initial log entry. Current logging level 4
000006.972|dot1x|*|03|Initial log entry. Current logging level 4
000006.978|cfg  |5|03|RT|Error installing DHCP event hook.
000007.038|lic  |*|03|Initial log entry. Current logging level 4
000007.038|lic  |4|03|cfgCfsFlashKeyScratchLoad: key is blank
000007.082|curl |*|03|Initial log entry. Current logging level 4
000007.082|utilm|*|03|Initial log entry. Current logging level 4
000007.082|copy |*|03|Initial log entry. Current logging level 4
000007.082|rtos |*|03|Initial log entry. Current logging level 4
000012.986|cfg  |*|03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000022.504|cfg  |*|03|RT|   Phone IP address is 192.168.4.52.
000022.504|cfg  |*|03|RT|   Subnet mask is 255.255.254.0.
000022.506|cfg  |*|03|RT|   Gateway address is 192.168.5.254.
000022.506|cfg  |*|03|RT|   DNS server is 192.168.3.22.
000022.506|cfg  |*|03|RT|   DNS alternate server is 192.168.3.55.
000022.506|cfg  |*|03|RT|   DNS domain is contoso.com
000022.506|cfg  |*|03|RT|   Time server is 192.168.3.55.
000022.506|cfg  |*|03|RT|   GMT offset is -21600 seconds.
000022.510|dns  |*|03|DNS resolver servers are '192.168.3.22' '192.168.3.55'
000022.510|dns  |*|03|DNS resolver search domain is 'contoso.com'
000022.512|cfg  |*|03|RT|Primary IP changed to 192.168.4.52 subnet mask 255.255.254.0
000022.512|cfg  |*|03|RT|   Phone IP address is 192.168.4.52.
000022.514|cfg  |*|03|RT|   Subnet mask is 255.255.254.0.
000022.514|cfg  |*|03|RT|   Gateway address is 192.168.5.254.
000022.514|cfg  |*|03|RT|   DNS server is 192.168.3.22.
000022.514|cfg  |*|03|RT|   DNS alternate server is 192.168.3.55.
000022.514|cfg  |*|03|RT|   DNS domain is contoso.com
000022.514|cfg  |*|03|RT|   Time server is 192.168.3.55.
000022.514|cfg  |*|03|RT|   GMT offset is -21600 seconds.
000022.880|cfg  |*|03|Prov|Starting to update 2345-12365-001.sip.ld
000023.718|cfg  |5|03|Prm|Parameter sec.TLS.webServer.cipherList requested type 0 but is of type 4
000023.718|cfg  |5|03|Prm|Type 0 4 0 for parameter sec.TLS.webServer.cipherList is not valid
000023.718|tls  |4|03|Profile for application 3 changed from 0 to 2
000023.738|tls  |4|03|Custom application CA certificate 1 is a valid certificate
000027.720|cfg  |*|03|Prov|Finished updating configuration
000028.000|cfg  |*|03|Prov|Starting to update 2345-12365-001.sip.ld
000028.594|cfg  |*|03|Prov|Finished updating configuration
000028.594|sec  |*|03|Initial log entry. Current logging level 4
000028.596|so   |*|03|Configuration files: LyncSharedExample.cfg,phone-0004f25b96f6.cfg
000028.596|so   |*|03|Configuration file "LyncSharedExample.cfg" SHA1 digest: 66240F3F827D6A5F807EF7E42E60813E88EE6D
000028.596|so   |*|03|Configuration file "phone-0004f25b96f6.cfg" SHA1 digest: FA688993A3DD3F66A236C83975E899FC50E989CB
000028.670|log  |*|03|Log render level set to 1
000028.716|srtp |*|03|Initial log entry. Current logging level 4
000028.718|res  |*|03|Initial log entry. Current logging level 4
000028.720|httpa|*|03|Initial log entry. Current logging level 4
000028.720|lldp |*|03|Initial log entry. Current logging level 4
000028.720|cdp  |*|03|Initial log entry. Current logging level 4
000028.722|sys  |*|03|Initial log entry. Current logging level 4
000028.790|ssps |*|03|Initial log entry. Current logging level 4
000028.792|so   |*|03|soCodecConfig: Explicitly Adding codecG722 for PTT
000031.224|so   |*|03|System Info Reports:
000031.224|so   |*|03|    CPU is TNETV1057/C55x, rev 2 running at 87.500MHz with memory at 87.500MHz.
000031.224|so   |*|03|    Board is identified as PolycomSoundPointIP-SPIP_331.
000031.224|so   |*|03|    DRAM_LO: 0x94000000.  DRAM_SIZE: 32 MB
000031.224|so   |*|03|    Clocks are VBUSP: 87.500MHz, VBUS: 75.000MHz, USB: 25.000MHz, LCD: 87.500MHz, DSP: 87.500MHz.
000031.224|so   |*|03|  NOR flash detected is 9
000031.224|key  |*|03|Initial log entry. Current logging level 4
000031.228|httpd|*|03|Initial log entry. Current logging level 4
000031.230|poll |*|03|Initial log entry. Current logging level 4
000031.230|push |*|03|Initial log entry. Current logging level 4
000031.230|poll |*|03|Initial log entry. Current logging level 4
000031.230|poll |*|03|Initial log entry. Current logging level 4
000031.230|poll |*|03|Initial log entry. Current logging level 4
000031.232|poll |*|03|Initial log entry. Current logging level 4
000031.232|poll |*|03|Initial log entry. Current logging level 4
000031.232|ht   |*|03|Initial log entry. Current logging level 4
000031.232|dbuf |*|03|Initial log entry. Current logging level 4
000031.236|pps  |*|03|Initial log entry. Current logging level 4
000031.236|sip  |*|03|Initial log entry. Current logging level 4
000031.238|ssps |*|03|Application, comp. 1: Label=PolyDSP Titan Mem1 FS4, Version=6.1.1.0010 11-Jul-12 19:00
000031.238|ssps |*|03|Application, comp. 1: P/N=3150-11580-611.
000031.238|ptt  |*|03|Initial log entry. Current logging level 4
000031.530|so   |*|03|Using TCP IP Media Port, configured initial RTP port 2222
000031.562|sshc |*|03|Initial log entry. Current logging level 4
000031.568|cmp  |*|03|Initial log entry. Current logging level 4
000031.568|wmgr |*|03|Initial log entry. Current logging level 4
000031.570|so   |*|03|Network initialized. Starting network tasks.
000031.570|log  |*|03|Install file upload callback for 'so'

000031.590|slog |*|03|Initial log entry. Current logging level 3
1125153447|app1 |*|03|Initial log entry. Current logging level 4
1125153447|app1 |4|03|Default StatusBar is disabled
1125153447|app1 |4|03|mb.main.home parameter is empty
1125153447|mb   |*|03|Initial log entry. Current logging level 4
1125153447|app1 |*|03| is out of range, using 3600
1125153447|app1 |*|03| is out of range, using 3600
1125153447|ldap |*|03|Initial log entry. Current logging level 4
1125153447|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
1125153447|efk  |*|03|Initial log entry. Current logging level 4
1125153447|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
1125153447|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
1125153447|app1 |*|03|�md��V�md���� is out of range, using 3600
1125153447|app1 |*|03|�md��V�md���� is out of range, using 3600
1125153447|sip  |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 32.184 sec.
1125153447|app1 |5|03|Corporate directory instance does not exists.
1125153447|cfg  |4|03|RT|SIP is settting Login Credentials to invalid
1125153447|app1 |*|03|��+ is out of range, using 3600
1125153447|app1 |*|03|��+ is out of range, using 3600
1125153447|sip  |4|03|Registration failed User: ext.3201, Error Code:480 Temporarily not available
1125153447|sip  |*|03|SipUserRemove 0
1125153447|sip  |4|03|Registration failed User: ext.3201, Error Code:480 Temporarily not available
1125153447|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
1125153447|utilm|4|03|uBLFCompressed: File /ffs0/local/local-directory_xml.zzz does not exist or is empty
1125153453|sip  |*|03|User removed
1125153518|app1 |*|03| is out of range, using 3600
1125153518|app1 |*|03| is out of range, using 3600
1125153518|sip  |*|03|SipUserRemove 0
1125153522|sip  |*|03|User removed
1125160221|ethf |4|03|utilEthFilter: Trigger dynamic filter Broadcast
1125161530|ethf |4|03|utilEthFilter: Trigger dynamic filter Broadcast
1125190534|ethf |4|03|utilEthFilter: Trigger dynamic filter Broadcast
1125194635|ethf |4|03|utilEthFilter: Trigger dynamic filter Broadcast
1125223717|ethf |4|03|utilEthFilter: Trigger dynamic filter Broadcast
1126044703|ethf |4|03|utilEthFilter: Trigger dynamic filter Broadcast
1128074939|sip  |4|03|SSL_get_error Error code=5
1128074939|sip  |4|03|TLS Listen Thread Exit
1128074939|sip  |4|03|SocketFailCb: for REG call m_nExpire 4529 m_nOverlap 120
1128081309|ethf |4|03|utilEthFilter: Trigger dynamic filter Broadcast
1128082456|ethf |4|03|utilEthFilter: Trigger dynamic filter Broadcast
1128093256|ethf |4|03|utilEthFilter: Trigger dynamic filter Broadcast
1128100701|ethf |4|03|utilEthFilter: Trigger dynamic filter Broadcast
1128113126|so   |4|03|[SoNcasC]: Icon(7)Set - State 39 - OOR.
1128113336|so   |4|03|[SoNcasC]: Icon(7)Set - State 39 - OOR.
1128154146|ethf |4|03|utilEthFilter: Trigger dynamic filter Broadcast
1128155054|ethf |4|03|utilEthFilter: Trigger dynamic filter Broadcast

Any advice would be appreciated.

 

 

 

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1 REPLY 1
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Polycom Employee & Community Manager

Re: Polycom SoundPoint 331 Registration Failed Error Code:480 Temporarily not available

Hello LuisGonzalez,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only

 

You are therefore using an unsupported software version.

 

In addition the SPIP331 is not a Skype for Business tested or supported. 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2