Plantronics + Polycom. Now together as Poly Logo

Polycom TRIO - Skype for Business Client Callback issues

Frequent Advisor

Polycom TRIO - Skype for Business Client Callback issues

Is anyone experiencing issues using the callback feature on their Skype for business client to call back into a TRIO?

 

We have VVX and TRIOS.... only the TRIOS are affected.  Logging in via pin/AD credentials on the TRIO yields the same result.

 

When using call back from the Skype client, the TRIO joins the meeting but my skype user account just hangs for 30 seconds and then disconnects.

 

I have tested 2 software versions for the TRIO and both experience the same issue.

 

TRIO software:

 

5.4.3.2007

5.4.3.2389

 

We have skype for business 2015 on-prem.

 

 

Any help is much appreciated.  Even is someone can just confirm call back to the TRIO is working for them.

 

Sean

Message 1 of 2
1 REPLY 1
Polycom Employee & Community Manager

Re: Polycom TRIO - Skype for Business Client Callback issues

Hello Sean,

welcome back to the Polycom Community.

What is this feature ?

 

Can you describe exactly what you are doing?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2