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- Polycom $Tconsult$ music on hold not playing
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01-28-2019 01:35 AM
Hello dear Polycom Community!
I have tested the new $Tconsult$ macro in a Boss/Admin scenario within a Skype for Business environment. The macro works as expected, but on problem was, that there is no music on hold playing during the Admin calls the Boss and the caller is set on hold. I am just hearing signal noise.
I have tested the Boss/Admin scenario with an internal Skype Call, as well as Calls from an external number. Just for your information, if I call an internal number from the VVX and set this call on hold at the VVX, MoH is playing. Otherwise, if I call an external number from the VVX and set the call on hold at the VVX, MoH is not playing.
I have used a VVX400 and a VVX411 phone with the Software Version 5.9.1.0615
You will find the backup of the admin phone attached.
Thanks
Hannes
Solved! Go to Solution.
Accepted Solutions
01-28-2019 11:23 AM
Hello @Hannes ,
welcome back to the Polycom Community.
Unlike a traditional PABX Microsoft Skype for Business expects each End Point to provide the MoH. In the case of an Internal call the Polycom VVX would send this.
If the call is via a PSTN Gateway the phone would usually expect the Gateway to do this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
01-28-2019 11:23 AM
Hello @Hannes ,
welcome back to the Polycom Community.
Unlike a traditional PABX Microsoft Skype for Business expects each End Point to provide the MoH. In the case of an Internal call the Polycom VVX would send this.
If the call is via a PSTN Gateway the phone would usually expect the Gateway to do this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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