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Polycom $Tconsult$ music on hold not playing

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Occasional Contributor

Polycom $Tconsult$ music on hold not playing

Hello dear Polycom Community!

 

I have tested the new $Tconsult$ macro in a Boss/Admin scenario within a Skype for Business environment. The macro works as expected, but on problem was, that there is no music on hold playing during the Admin calls the Boss and the caller is set on hold. I am just hearing signal noise. 

 

I have tested the Boss/Admin scenario with an internal Skype Call, as well as Calls from an external number. Just for your information, if I call an internal number from the VVX and set this call on hold at the VVX, MoH is playing. Otherwise, if I call an external number from the VVX and set the call on hold at the VVX, MoH is not playing.

 

I have used a VVX400 and a VVX411 phone with the Software Version 5.9.1.0615

 

You will find the backup of the admin phone attached.

 

Thanks
Hannes

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Polycom Employee & Community Manager

Re: Polycom $Tconsult$ music on hold not playing

Hello @Hannes ,

 

welcome back to the Polycom Community.

 

Unlike a traditional PABX Microsoft Skype for Business expects each End Point to provide the MoH. In the case of an Internal call the Polycom VVX would send this.

 

If the call is via a PSTN Gateway the phone would usually expect the Gateway to do this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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Highlighted
Polycom Employee & Community Manager

Re: Polycom $Tconsult$ music on hold not playing

Hello @Hannes ,

 

welcome back to the Polycom Community.

 

Unlike a traditional PABX Microsoft Skype for Business expects each End Point to provide the MoH. In the case of an Internal call the Polycom VVX would send this.

 

If the call is via a PSTN Gateway the phone would usually expect the Gateway to do this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2