Plantronics + Polycom. Now together as Poly Logo

Polycom Trio 8800 2 lines (SIP ans SFB)

SOLVED
Highlighted
Occasional Contributor

Polycom Trio 8800 2 lines (SIP ans SFB)

Good afternoon, We have a Polycom Trio 8800 and set it to multi-line. Line 2, SIP is running, but line 1 (SFB o365) gives error: failed to fectch the user certificate. What could it be?

Thank You

Message 1 of 3
2 REPLIES 2
Respected Contributor

Re: Polycom Trio 8800 2 lines (SIP ans SFB)

Hi @vbcoliveira,

 

I think this FAQ will help you. For the next time, give the community more info about you enviroment (softwareversion, logs, backup config, etc.), please.

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

Message 2 of 3
Occasional Contributor

Re: Polycom Trio 8800 2 lines (SIP ans SFB)

Hi, It´s fix.

The problem was, the user account need 2 factor authentication.

Thank You

Message 3 of 3