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Polycom Trio 8800 Bug [S/W Version 5.4.1.17597]

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Occasional Advisor

Polycom Trio 8800 Bug [S/W Version 5.4.1.17597]

The trio, if configured for Lync and with a static IP, and then taken onto a network for example for a customer demo, will then attempt to sign in to Lync, even though it has no network connectivity. If you interrupt this process by pressing cancel, the Trio appears to lose the Lync configuration.

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Polycom Trio 8800 Bug.

Hello AmitSehgal,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Polycom Employee & Community Manager

Re: Polycom Trio 8800 Bug.

Hello AmitSehgal,

 

Thanks for editing the post after my reply so it reflects the currently used software version.

 

I also have moved your post to the right section covering LYNC.

 

I quickly replicated this and cannot confirm your findings.

 

After pressing cancel I can simply press the sign in button and all the credentials are still populated.

 

I suggest you work with your Polycom reseller and they can raise a ticket with our support team for you.

 

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
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Visitor

Re: Polycom Trio 8800 Bug.

I am also finding the same results AmitSehgal is experiencing.
Message 4 of 5
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Polycom Employee & Community Manager

Re: Polycom Trio 8800 Bug.

Hello v-kpitt,

welcome to the Polycom Community.

The same questions / steps are applicable to you

 

  1. What is your current software Version
  2. Have you reported this via your Polycom reseller yet

 

As stated above the next step would be to contact your Polycom reseller and if the reseller is some internet discounter and is unable or unwilling to do this please provide me with a MAC address of one of the phones and I look this up.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5