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Polycom Trio 8800 Log itself off

Occasional Visitor

Polycom Trio 8800 Log itself off

Polycom Trio 8800 unit signed out, also does not have any stored credentials to enable manual sign-in


Skype for business profile. Had to go to the management portal to use the web sign in to login again.





|Orion-Connector version = 1.0.104855.5396c64
0213070504|pcc |4|00|Failed to contact Orion-Connector in past 150 sec. Reconnect using force kill.
0213070504|app1 |4|00|Error Orion-connector crashed with signal:9180956
0213070505|pcc |4|00|Orion-Connector version = 1.0.104855.5396c64
0213070625|nisvc|4|00|Renew(0) Pac Fetch Failed, SMCtx:ProxyData:UserName Invalid,Password Invalid,nAddrs:0, Type/Address:DHCPCurl:, HttpCode:0 CurlCode:0 DiagErrCode:0, Retry:0 Failed:259 Renew:0 Expiry:0 Domain:


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Polycom Employee & Community Manager

Re: Polycom Trio 8800 Log itself off

Hello @KL007 ,


Welcome to the Poly Community. The below is usually the minimum information we asked for:

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.


For example:


  • Is this a day 1 issue?
  • Did this only happen after a software upgrade?

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.


Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?

Resolution: Have a look => here <=


The quickest and official next step would be to open a ticket.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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